FAQ
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Warranty
How can I file a complaint?
If you have a complaint about our products or services, you can contact us by sending an email to support@stoxenergy.com or by calling +31 (0)202 600 129. You will receive a response from us within 14 days after receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Disputes Committee Thuiswinkel (www.sgc.nl).
Is there warranty on your products?
Yes, all our products have a legal warranty that guarantees a full refund if your STOX Energy Socks arrive damaged, or do not reasonably meet expectations. Legal warranty means that a product must be what the consumer can reasonably expect it to be or do.
How do I put on my STOX Energy Socks?
To get the full performance advantage, it's important to wear your Stox Energy Socks correctly. Take a look at our instruction video here: How to put on STOX Energy Socks? 1. Turn the leg inside out
2. Put your foot in the toe of the sock and slide your heel in
3. Then slide the sock up your calf and evenly distribute the length of the sock all the way up your calf until under your knee
4. Do not stretch the sock high up and fold over at the top.