Frequently Asked Questions

Our socks come in 3 sizes for both men and women. Some of our socks come in 4 sizes. The sizes are based on 2 measurements: your regular shoe size and your calf circumference, measured around the widest part of your calf. It’s easy to choose your size using the 'What's my size?’ tool on the product page after selecting a sock. If you are between sizes please contact our sales team support@stoxenergy.com who’ll be happy to advise you.

The Sports Socks feature a fully cushioned footbed for added comfort and to prevent blisters.The Running Socks are lighter and have reinforced heel and toe areas for extra durability and comfort. The Running Ultra Light Socks have an ultra-thin footbed for maximum contact with your shoe. All styles are made with moisture-wicking Dryarn®.

All STOX Energy Socks give the same compression advantages, yet we've used varying designs and materials for each activity. You can find the full material details on the product page.

Calf sleeves are mainly used for intensive workouts where your legs and feet move around a lot, jumping, squatting etc. The compression effect on the calves is the same. The advantage of the full socks is that they also stabilize your ankles.

To get the full performance advantage, it's important to wear your Stox Energy Socks correctly. Take a look at our instruction video here: How to put on STOX Energy Socks?

1. Turn the leg inside out
2. Put your foot in the toe of the sock and slide your heel in
3. Then slide the sock up your calf and evenly distribute the length of the sock all the way up your calf until under your knee
4. Do not stretch the sock high up and fold over at the top.

STOX Energy Socks stay in their best condition when washed by hand or in the washing machine at a max temperature of 30ºC. Please don’t put them in the tumble dryer, instead hang to dry, out of direct sunlight.

Yes, all our products have a legal warranty that guarantees a full refund if your STOX Energy Socks arrive damaged, or do not reasonably meet expectations.

Legal warranty means that a product must be what the consumer can reasonably expect it to be or do.

To place your order, select the product or products you wish to purchase and add them to your shopping cart. You then go to the checkout page where you have to fill in your personal information and pay for the order.

We mainly sell online through our web shop, but are also available in the Netherlands with selected products in the following stores: ‘store locator’.

No, you are welcome to place your order as a ‘guest’. The advantage of creating an account is that if you want to shop with us again, all your shipping details will be saved. As an account holder you can also see your order summary on our website.

Our system is automated to send deliveries as quickly as possible. Therefore, we’re sorry but it’s not possible to cancel or change an order that’s been placed. You can return the order, or even refuse the delivery, then place a new order for the replacement item.

Have you received the wrong or a defective product? This is of course not intended, our apologies. If this is the case, please send a photo and your order number to support@stoxenergy.com, so we can resolve this for you.

It is not possible to change your order after it has been placed. This applies to address changes, modifying ordered products, or cancelling your order. If you change your mind, you can of course return your products after receiving your order. If the package cannot be delivered, it will automatically be returned to us.

Tip: After receiving your track & trace code, our delivery partner often offers the option to change the delivery location. All available options can be found on your personal track & trace page of our delivery partner.

It is not possible to change your order after it has been placed. This applies to address changes, modifying ordered products, or cancelling your order. If you change your mind, you can of course return your products after receiving your order. If the package cannot be delivered, it will automatically be returned to us.

Tip: After receiving your track & trace code, our delivery partner often offers the option to change the delivery location. All available options can be found on your personal track & trace page of our delivery partner.

We offer different payment methods such as:

• iDeal
• PayPal
• Creditcard (Visa, Mastercard, American Express)
• Klarna
• GiroPay
• Gift cards (STOX Energy Socks, VVV Cadeaukaart)
• Bancontact
• KBC/CBC
• Belfius

You can redeem your gift card by following the steps below:

• Go to www.stoxenergy.com;
• Select your products and enter the shipping details;
• Choose the payment method 'Gift Cards' during checkout;
• Click on 'Checkout' and then select 'STOX Energy Socks';
• Enter the card number and the PIN code;
• Click on 'Redeem Gift Card'.

Yes, all prices listed on our website are inclusive of VAT.

We offer free (standard) shipping on orders over €60 in The Netherlands and Belgium. For orders below €60 we incur a shipping charge of €3.95.

We offer free (standard) shipping on orders over €40 in Germany, France, Denmark, Austria, Spain, and Italy. For orders below €40 we incur a shipping charge of €3.95.

Outside of these areas, other thresholds may apply. Look up country-specific shipping rates on our shipping page.

Our system is fast! If you order before 23:45 p.m. on working days your order will be sent the same day. Once we ship your order, you will receive an email with shipping confirmation and a Track & Trace code. Within Europe you can expect delivery between 1-2 business days. For UK and US deliveries it usually takes between 3-7 business days.

This depends on your location and carrier. We advise you to check the tracking link for the most accurate information.

We want you to be completely happy with your purchase, so you can try your socks and return your order within 30 days using our return form. Please include the original packaging and packing list. We'll provide you with a refund of the purchase amount upon return. Unfortunately, we cannot cover shipping costs for returns.

We understand that sometimes a product you’ve ordered online just isn’t right. That’s why we give our customers the option to try their STOX for up to 30 days. However, once a sock has been worn we cannot resell it due to hygiene reasons. Under EU law it is not mandatory to receive returns on socks and underwear, but we would still like our customers to have this option. To make this viable we unfortunately cannot cover returns costs.

The purchase amount will be refunded within 14 working days after we receive your return shipment. You'll automatically receive an email confirming the refund.

If you've completed your payment using a gift card, we kindly ask you to reach out to our customer support team at support@stoxenergy.com. We are happy to help you in the process of obtaining a new voucher.

We currently do not offer exchanges. You'll need to place a new order if you want a different size or color. Please check our return policy on how to return your order.

If you have a complaint about our products or services, you can contact us by sending an email to support@stoxenergy.com or by calling +31 (0)202 600 129.

You will receive a response from us within 14 days after receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Disputes Committee Thuiswinkel (www.sgc.nl).

Our reviews are sourced through a third-party platform called Trustpilot. To learn more about their review policy, you can visit the following link: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers.

After completing your order, you will receive the STOX eGift Card directly by email at the address you provided.

The STOX eGift Card is valid for two years from the date of purchase.

No, the STOX eGift Card cannot be exchanged for cash or refunded after purchase.

No, the STOX eGift Card is a digital gift card and can only be redeemed in our online store.

Yes, you can add a personal message during checkout. It will be sent along with the STOX eGift Card to the recipient.

If you used a STOX eGift Card to pay for the purchase, the balance of your STOX eGift Card will be reloaded or a new STOX eGift Card with refund amount will be created after the return process has been completed.

B Corp is an international certification for companies that meet high standards in the areas of people, the environment and transparency. STOX is a certified B Corporation, showing that sustainability is a core part of how we work. You can read more on our sustainability page: https://stoxenergy.com/pages/sustainability

We’re happy to help! Send us an email with your question: Mon – Fri 09:00 – 17:00
support@stoxenergy.com

Call us: Mon – Fri 09:00 – 17:00
+31 (0)20 26 00 129