→ Place the item(s) in the original shipping box.
→ Add the packing list or order details to the original shipping box.
→ Close the box and tape it securely.
→ Request your return via our "Return form".
→ Pay for your return label (€6,95).
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a return option with tracking and/or insurance.
→ All products must be returned within 30 days of purchase.
→ All products must have all original tags still attached.
When your return has been accepted, your refund will be issued within 14 days and you will receive a confirmation email. A refund will be issued to your original payment method.
If you've completed your payment using a gift card, we kindly ask you to reach out to our customer support team at support@stoxenergy.com. We are happy to help you in the process of obtaining a new voucher.
No, we currently do not offer exchanges. If you are interested in a different product, please return your item(s) to us and place a new order.