Returns

HOW TO MAKE A RETURN

Not the perfect fit? No worries. We offer free returns within 30 days or receipt for our customers within the United Kingdom via Royal Mail.

Returning your order is easy via our Royal Mail return portal. Log in with your order number and follow the steps.

→ Place the item(s) in the original shipping box.
→ Add the packing list or order details to the original shipping box.
→ Close the box and tape it securely.
→ Drop your parcel off at any Royal Mail delivery office or arrange your pick up by Royal Mail. 

We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.

REFUNDS 

Once your return is received and approved, a refund will be issued to the original form of payment within 14 days.

EXCHANGES

Exchanges are unfortunately not possible. You can return and reorder.

PROBLEMS OR COMPLAINTS

Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 30 days after receiving your order at support@stoxenergy.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.

PLEASE NOTE

→ Returns are always processed and refunded within 14 days of receipt.
→ Returns must always be registered via our return portal.
→ STOX B.V. is not responsible for the loss of returns that have not been registered via our return portal.