FAQ

Returning your order is easy and free of charge via our Royal Mail return portal. Just make sure you have your order number at hand.

No stress! While the original packaging is preferred, it's not required. You can return your items in any sturdy box as long as the products are well-protected. Just make sure to include the packing list or order confirmation.

We offer 30-day returns on all socks — even though EU law doesn’t require it for hygiene products — because we believe in try first, decide later.

In the UK, returns are free via our Royal Mail return portal.

You can try them on like you would in a store. If they’ve been worn extensively, we can’t accept the return.

Unfortunately we don't offer exchanges. If you’d like a different item, just return your current one and place a new order.

You can track the status of your return via the Royal Mail return portal.

Once your return reaches our warehouse, we’ll process it within 1 to 10 business days. As soon as we've assessed it, your refund will be on its way. You’ll get your money back using the same payment method you used to place the order. Depending on your bank or payment provider, it might take up to 5 business days, but usually it’s a lot quicker.

Heads up: paid with a gift card? Shoot us a message at support@stoxenergy.com and we’ll sort a new voucher for you.

Yes, we offer free returns in the UK via our Royal Mail return portal.

We want you to try STOX risk-free, even though socks fall under hygiene rules where returns aren’t mandatory (yep, EU law). That said, we still offer 30-day returns because we stand by our products.

We’ll refund you via the original payment method. Gift card? We’ll issue you a fresh one. Credit card? Straight back to your account. You’ll get a confirmation email as soon as the refund is processed.

Easy. If your whole order was paid with a gift card, we’ll send you a new gift voucher once your return is processed. Just contact us at support@stoxenergy.com, and we’ll make it happen.