Returns

RETURNS & REFUNDS

We will offer a full refund within 30 days of receipt if the returned products meet our return criteria. Unfortunately, we can not refund any taxes, duties or charges for returns.

To return item(s), please make use of our Royal Mail return portal.

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RETURNS CRITERIA

→ All products must be returned within 30 days of receipt.

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RETURN ADDRESS

→ Return address United Kingdom
STOX Energy Socks
DEVLND Ltd.
195 South Liberty Lane
BS3 2TN Bristol
United Kingdom

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RETURN STEPS

→ Place the item(s) in the original shipping box.
→ Add the packing list or order details to the original shipping box.
→ Close the box and tape it securely.
→ Post your parcel using our Royal Mail return portal.

We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.

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EXCHANGES

We currently do not offer exchanges. If you are interested in a different product, please return your item(s) to us and place a new order.

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REFUNDS

When your return has been accepted, your refund will be issued and you will receive a confirmation email. A refund will be issued to your original payment method.

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PROBLEMS OR COMPLAINTS

Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 30 days after receiving your order at support@stoxenergy.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.

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CONTACT

If you have any questions about your return, please contact us at support@stoxenergy.com with your order number. Do not forget to specify if it is a return and provide the reason so we can instruct you accordingly.