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Returns
Can I exchange instead of return?
Currently, it is unfortunately not possible to exchange an item. If you would like a different size, color, or product, no problem. Send back your current order and simply place a new order through...
How can I exchange my STOX Energy Socks?
We currently do not offer exchanges. You'll need to place a new order if you want a different size or color. Please check our return policy on how to return your order.
How do I return my order?
All returns must be registered via our returns portal. Log in with your order number and the email address used to place the order. After registering your return, choose your preferred shipping par...
What if I no longer have the original packaging?
Don't worry! The original box is convenient, but not required. Simply use a sturdy box where the products are well protected, and don't forget to include the packing slip or order confirmat...
I paid with a gift card. How does that work?
Simple: if you paid for your entire order with a STOX gift card, you will receive a new voucher from us after your return has been processed. Send an email to support@stoxenergy.com, and we will ta...
How will I be refunded?
We will refund the amount via the original payment method. Did you pay with a gift card? Then you will receive a new one from us. Did you pay by credit card? The amount will automatically be return...
How long will it take to get my money back?
The purchase amount will be refunded within 14 working days after we receive your return shipment. You'll automatically receive an email confirming the refund. If you've completed your paym...
Why do I have to pay for returns?
We understand that sometimes a product you’ve ordered online just isn’t right. That’s why we give our customers the option to try their STOX for up to 30 days. However, once a sock has been worn we...
What's your return policy?
We want you to be completely happy with your purchase, so you can try your socks and return your order within 30 days using our return form. Please include the original packaging and packing list. ...
How can I return an order from Switzerland?
For customers in Switzerland, there are two return options. You can register your return through our returns portal and send it back with DPD. If you do not have a DPD location nearby, you can arra...
How can I return an order from the United Kingdom?
Because we also have a warehouse in the United Kingdom, returns for these customers are handled through a different return portal. Use our UK Return Portal to create a free return label. You can th...