Why do I have to pay for returns?

We understand that sometimes a product you’ve ordered online just isn’t right. That’s why we give our customers the option to try their STOX for up to 30 days. However, once a sock has been worn we cannot resell it due to hygiene reasons. Under EU law it is not mandatory to receive returns on socks and underwear, but we would still like our customers to have this option. To make this viable we unfortunately cannot cover returns costs.