Returns
RETURNS & REFUNDS
We will offer a full refund within 30 days of receipt if the returned products meet our return criteria. Unfortunately, we can not refund any taxes, duties or charges for returns.
To return item(s), please make use of one of our return addresses or labels below. The return options may vary per country.
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RETURN CRITERIA
→ All products must be returned within 30 days of receipt.
→ All products must have all original tags still attached.
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RETURN ADDRESSES & LABELS PER COUNTRY
→ Return address The Netherlands
STOX Energy
Borchwerf 5
4704 RG Roosendaal
Nederland
→ Return address Belgium
STOX Energy
P/A BX - ACTIVE ANTS RETURNS BELGIË
Vilvoordsesteenweg 233
1099 Brussel X
België
→ Return address Germany
STOX Energy
Attn. : Retoure AA NL / Roosendaal
Hoeschstrasse 950
46284 Dorsten
Deutschland
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RETURN STEPS
→ Place the item(s) in the original shipping box.
→ Add the packing list or order details to the original shipping box.
→ Close the box and tape it securely.
→ Post your parcel using any of your preferred shipping methods.
→ Return shipment is at the customer’s own cost.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
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EXCHANGES
We currently do not offer exchanges. If you are interested in a different product, please return your item(s) to us and place a new order.
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REFUNDS
When your return has been accepted, your refund will be issued within 14 days and you will receive a confirmation email. A refund will be issued to your original payment method.
If you've completed your payment using a gift card, we kindly ask you to reach out to our customer support team at support@stoxenergy.com. We are happy to help you in the process of obtaining a new voucher.
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PROBLEMS OR COMPLAINTS
Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 30 days after receiving your order at support@stoxenergy.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.
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CONTACT
If you have any questions about your return, please contact us at support@stoxenergy.com with your order number. Do not forget to specify if it is a return and provide the reason so we can instruct you accordingly.